Question 1

Where is Hotel Maya Jade located?

Accepted Answer

In Playa El Rosario, Monterrico, on Km 163 of the road to Hawaii (Chiquimulilla, Santa Rosa), at the heart of the Hawaii Natural Reserve, between the Pacific Ocean and the Chiquimulilla Canal. It is about 15 minutes past Monterrico.

Question 2

How do I get there from Guatemala City?

Accepted Answer

There is a pullman bus (Starbus, 6:00 a.m. departure), shared shuttles from Antigua, chicken buses and the hotel's private transport (air-conditioned van, advance booking). If you reach Monterrico, we offer a courtesy transfer to the hotel for guests. See the How to get here page for details.

Question 3

Is the hotel pet friendly?

Accepted Answer

Yes. Pets are welcome at the hotel and the Beach Club, at no extra cost. They must be supervised at all times and may not enter the pools. The owner is responsible for cleaning up and for respect toward other guests.

Question 4

Can I visit for the day without staying?

Accepted Answer

Yes, with our Day Pass / Beach Club (7:00 a.m. to 5:00 p.m., last entry 3:00 p.m.). Options start at Q75 per person (general access), Q200 per person with Q150 of restaurant credit, and Q300 per group of up to 5 people. Rates subject to change; confirm when booking.

Question 5

How many pools does the hotel have?

Accepted Answer

The hotel has several pools (6 in total, of which 3 are oceanfront at the Beach Club). There are also villa pools and pools in the canal area.

Question 6

Is there a restaurant at the hotel?

Accepted Answer

Yes, the oceanfront Habaneros restaurant and bar, with à la carte service.

Question 7

Is it a good place to go with family?

Accepted Answer

Yes. The property has roughly 3 blocks of open spaces, a family atmosphere, lifeguards at the pools and room options for groups of 2 to 8 people. It is not designed for party tourism.

Question 8

How do I book a room?

Accepted Answer

From the Book button on the site, which takes you to our reservation system to choose dates, guests and see availability. You can also message us on WhatsApp.

Frequently asked questions

Ready to experience Maya Jade?